Frequently asked questions
Direct answers from the current product. If a number, logo, or customer story is not here, we have not published it.
What does Quicklook Chat do?
It is a self-service platform for businesses. You create an account, connect a public website, install a small chat widget, and an AI agent answers visitors using what it learned from that site's key pages and what it reads live from your current listings. Staff use a web portal to read conversations, pause the AI, and take over as a human.
Who is it for?
Any business with a public website that wants on-site chat grounded in its own pages and catalog. The first pilot vertical is automotive dealerships. Dealership-only behavior (such as ADF XML lead delivery) is an adapter, not the core product.
What is included in every plan?
The full product. There are no feature tiers: every plan includes the assistant, automatic learning of your website, live lookups, lead capture with email and CRM delivery, human takeover, the staff portal and insights, and the memory and learning features. Plans differ only by how many AI replies they include each month.
How does it learn about my business?
When you connect your website, the assistant reads your homepage and up to 22 key pages and writes three short skills: about your business, how to find what you offer, and how to talk to customers. You can read, edit and reset them. It rechecks your site daily and rewrites nothing when your pages have not changed. It does not store a copy of your pages or your listings.
Can it look up current prices and inventory?
Yes. What changes, such as stock, prices, specials and availability, is read from your own website at the moment a visitor asks, and the assistant decides when a live look is needed. If a read fails, it does not quote the value as current: it shares the page and offers a person to confirm.
How do leads reach my team?
A visitor's contact details become a lead only when they agree to be contacted, through a short in-chat form or by saying so in the conversation. The lead is sent to your email, to your CRM's lead address as ADF/XML, or both. The first send happens during the chat; a failed send retries for hours, and the portal shows whether each lead was sent. If no destination is set, the lead is saved in the portal and the assistant says it is saved, not that someone was notified.
Does it work with my CRM?
Leads reach a CRM through its lead email address as ADF/XML, the format automotive CRMs read. If your CRM cannot take leads that way, tell us which one at support@quicklook.dev and we will build the connection.
Does it remember returning visitors?
Yes. It keeps short memories of what a visitor told it, such as what they were shopping for, under your business and that visitor only, and a returning visitor sees their conversation where they left it. That lasts for up to 30 days after the visitor's last activity. The business is responsible for its own privacy notice to its visitors.
How long are conversations and leads kept in the portal?
An anonymous visitor's chats, memories and the leads tied to that visitor are removed 30 days after that visitor's last activity, so act on a lead or keep your own copy before then. Each lead is also sent to your lead email or CRM when it is captured. Your account, billing and agreement records are kept for the life of the account.
How is it protected against prompt injection?
Page text, memories, tool results and messages are treated as untrusted data, never as instructions, and the server, not the model, decides which business's data a conversation can reach. No AI system can promise it can never be fooled, so the assistant also makes no promise it cannot keep, and your team can pause it or take over at any time.
Can it search Google or the web?
Web search and map-distance lookups exist but are switched off unless they are enabled for your account. The assistant never uses them to confirm your own prices, stock, hours or policies; those come from your website.
How is a reply counted?
Each answer the assistant sends to a visitor is one AI reply. Replies your team writes are not counted, and learning your website has its own separate allowance, so it never uses up your replies.
What happens when the replies are used up?
The assistant pauses until the next month or until you upgrade, and your team can still answer visitors from the portal. Every plan has hard usage limits, so there is no surprise overage bill.
How do I get started?
Create an account with email and password, create your business workspace, connect a public website origin, and paste the embed snippet on pages where visitors should see the widget. There is no separate demo scheduler; signup is self-service.
Will the agent always be accurate?
No. Language models can be wrong. The assistant works only from what it learned from your site's own pages and what it reads live from them, and is designed to stay uncertain rather than invent inventory, pricing, hours, or availability. Your team can pause the AI or take over a conversation.
How much does it cost?
Paid plans start at $99.00 per month for Starter. Growth is $249.00, Scale is $499.00, and Enterprise is $1,499.00 per month. Annual billing saves 15%. Each subscription covers one website. Every plan has explicit usage allowances and hard safety ceilings; there is no economically unlimited tier.
Will search engines index my portal or widget?
No. Only the public marketing pages are meant to be indexed. The business portal, sign-in, sign-up, invite, embed, widget preview, APIs, and the embed script are excluded from the sitemap and marked so they are not indexed.
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